Patient Link®

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Delivering 1.4 billion messages to 132 million patients each year, PatientLink® is the leading communication vehicle to speak directly with your customers.

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Every time your customer gets a prescription filled at one of 18,000 pharmacies in the CHR Retail Pharmacy Network, PatientLink® precisely delivers a highly relevant and personalized message. Our patented pharmacy software takes into account the patient’s prescription history and usage-while maintaining privacy-so that PatientLink® gives your customer just the right message, at just the right time. No other product can be as precisely and efficiently delivered to individual patients on such a massive scale.

PatientLink® helps your brand succeed by:

  • Generating Rx starts
  • Building brand loyalty
  • Encouraging patient compliance and persistence to your therapy
  • Managing side effects and perception that medication is not working or not needed
  • Fulfilling patients need for Rx (prescription) refill reminders
  • Communicating value of medication

  • Providing lapsed user recovery

  • Increasing disease state and brand awareness

How PatientLink® Works:

PatientLink® is a print communication attached to or inserted in a patient's prescription bag at the pharmacy checkout. Along with prescription instructions and other helpful health information, PatientLink® includes your highly relevant message. PatientLink® can print on the NDC, patient history or both while maintaining patient privacy. This triggering model is called Integrated Adherence:

The Catalina Health Resource Integrated Adherence™ Model:

One unique key to PatientLink®'s success is that your personalized message gets hand-delivered to your customers by their own trusted pharmacist.

Patients read and trust PatientLink®.

Trustworthiness of Medical Information from various sources

On a scale from 1 (not trustworthy at all) to 5 (extremely trustworthy).

  • Your physician 4.7
  • A pharmacist 4.3
  • Information included w/ prescription 4.1
  • A nurse at your physician's office 4.0
  • Website about a specific brand of medication 3.6
  • Website about a specific medical condition from nonprofit/gov. agency 3.6
  • Website about medical condition sponsored by pharmacy co. 3.3
  • Literature/brochures distributed in aisles of pharmacy 3.2
  • Mail sent to your home, sponsored by a pharmacy co. 2.9
  • Info sent via-email, sponsored by pharmacy co. 2.9
  • Ad in magazine about medication 2.7
  • TV ad about medication 2.7

(*Source: Catalina 2007 Readership Study, conducted by G & S Readership, Inc.)